Frequently Asked Questions (FAQs)

What types of parts do you offer at EAM Parts Store?  We specialize in a wide range of high-quality truck parts and components, including vacuum pumps, lever valves, sight glass bowls, and comprehensive replacement kits from top brands such as Chandler, Dixon, Fruitland, Jurop, Masport, Moro USA, and National Vacuum Equipment.
How can I find the right part for my truck? You can easily search our online store by part name, category, or through direct links from our home page. Detailed descriptions and specifications are provided for each part to ensure compatibility with your truck model.
What is your return policy? We offer a 30-day return policy for items in their original condition. A 15% restocking fee applies to all returns. For detailed information, please refer to our Refund & Return Policy.
How does shipping work? We provide fast and reliable shipping, with costs estimated based on the weight, dimensions, and destination of your order. Orders placed before 2:00 PM are processed the same day, while orders placed after 2:00 PM will be processed the next business day. For more details, check out our Shipping Terms & Conditions.
Can I pick up my parts in person? Yes, local pickup is available for all in-stock items at our Miami location during business hours, Monday through Friday from 7:30 AM to 3:30 PM.
What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express, along with other payment methods available through our secure online checkout process.
Are there any products that cannot be returned? Yes, custom-made products are non-returnable. Please visit our Refund & Return Policy for a complete list of non-returnable items. 
How do I know if my order has been processed? You will receive an email confirmation once your order is processed. This will include a tracking number so you can monitor the shipping status.
What should I do if I receive a defective or incorrect item? Please contact us immediately if you receive a defective or incorrect item so we can rectify the issue. You can reach us at parts@rampstar.com or call our customer service number (305) 573-2268.
How secure is shopping on eamparts.com? Your security is a priority. Our store is hosted on a secure platform with encrypted data protection for all transactions. We do not store credit card details beyond the duration of the transaction.
Can I change or cancel my order once it’s placed? Order modifications or cancellations are possible before the order has been dispatched. Please contact us directly for immediate assistance.
Do you offer technical support for parts installation? Yes, we provide customer support for any technical questions related to our parts. Please email parts@rampstar.com or call (305) 573-2268 during business hours for assistance.
How often do you update the product inventory on your site? Our online inventory is updated regularly to reflect the newest products and availability changes. Check back frequently to see new items and updates.
How do I sign up for updates on new products and promotions? You can sign up for our newsletter through the subscription form on our homepage to receive updates on new products, promotions, and more directly to your email.